Support

Total support:

We have a support team to help administrators, teachers, students and parents.

 

  • Telephone support for emergencies in the classroom.

  • Ticket system for administrative support.

  • Support with remote access to your system.

  • Trainings

  • Updates without charge.

  • Permanent backup of all information.

Support Ticket
Click to generate or consult a technical support ticket
Suppot ticket-01.jpg

Support with remote access

To use remote support, it is necessary that you:

  1. Download and install the TEAMVIEWER program. (use the link at the end of this page)

  2. Open TeamViewer

  3. During the assistance session, the technician can control your computer in its entirety; as long as the control of user accounts is deactivated. Otherwise, the caller's assistance will be requested.

  4. Contact us by phone, to indicate the ID and PASSWORD

  5. It is recommended that the PC where the remote connection is established has speakers and a microphone or, failing that, a headset and microphone.

  6. At the end of the support session, remember to close TEAMVIEWER to terminate the remote support

 

Download TeamViewer